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WiFi doesn't stay connected in Versa

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 Is the Wifi supposed to stay connected if I am in my home where I connected it at or does it disconnect after a certain amount of time?  

Obviously it will disconnect after I leave my house, but will it reconnect automatically when I come back into my house?

 

Mine does not appear to be staying connected and I am having sync issues (just restarted my Versa) so will see if that helps, but not sure what to look for on the Wifi issue.

 

Thank you.

 

 

Moderator Edit: Updated Subject For Clarity.

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71 REPLIES 71

Im in cyprus :cyprus: at the moment my versa2 doesn't stay connected to the wifi whole in in the house :house: why?  

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I haven’t upgraded to Versa 2 so I can’t help you , sorry.
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I don't even have to leave my home for WiFi to disconnect.  Anytime I want to connect to Alexa - I have to go to the Fitbit Mobile App and reconnect several times a day.  I've also followed ALL the instructions re: the weather and now I can't even get that on my Versa 2.  Very frustrating!!!  

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I feel your pain (frustration). Unfortunately I haven’t upgraded to Versa 2 so I am not familiar with it. Suggest you call customer service, they were very helpful when My original Versa died one day. They sent me a new one after monitoring it remotely. Good luck.

LV Golfer
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Thx for responding. Sorry I bothered you. I thought I was asking the question to a public forum. I didn’t know I was asking you privately. I’ll take your advice. Thanks again. 

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so, it only sync / remember password when charging?

 

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I don't know if you found your answer but the watch does not stay connected to WiFi 24/7. It only connects when you download music,update it, or download apps, if you are not doing these three things it will disconnect immediately. And when you press the network again it will say unchanged in the password space,if the password hasnt changed you don't have to enter it again. It says unchanged in light grey letters. My sleep wasn't working either until I changed my setting to my non dominant wrist, made sure it was tight enough, and held down the power button for ten seconds to restart it, it might also be miscounting steps if the sensitivity level is high, I had to turn mine down because I talk with my hands and it would count those movements as steps even when sitting  maybe this will help. 

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yeah, i figured it out..  sorry for not closing it.  tx

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Sorry I'm new to this Fitbit thing now I just got a versa 2 and it was a
challenge at first, I agree for the price we should just pay, put it on,
and go. It should be smart enough to figure out the rest. I'm 34 but I
still didn't grow up with tons of technology. After I replied I saw the
date, in sorry, I figured you either got it together or put it down the
garbage disposal 😄 have a great year.
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Did you get a simple answer? I have the exact same problem you describe... 

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Yes I found the answer. The watch only use Wi-Fi for transferring music to your watch. I have no way to proof me as I don't play music

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No I didn’t get a simple answer therefore I didn’t understand it. Now the
Versa2 is deleting my Weather location which I have to input often. Sorry I
couldn’t help more.
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Actually it uses it for updates when in charger.

Esther
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Should the Versa 2 automatically reconnect to WiFi went I come back home?

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nope, it is only used for music transfer.  so unless you want to move new music on your phone, it won't stay connected.

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I still use Versa original so can’t answer.

Esther
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No it only needs to connect to wifi for updates and when u download music,
it knows when it needs to connect. It syncs to your phone all day
periodically if you have all day sync turned on
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It doesn't automatically reconnect to the wifi when I connect to charge. I can get it to connect to the wifi, but it only stays connected a few minutes.

 

How can I fix this problem?

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This is precisely my problem woth the Versa 2.

It will NOT stay connected to WiFi and will NOT download my Pandora..

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Try using Bluetooth

Esther
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