WiFi on my Versa not working.

[NJBoatingChic]

I have been having problems syncing with phone app since I updated the format a few days ago.  Now even when I log onto the computer, my information from my Versa is not there.  Does anyone have any ideas?  How do I get my wifi back on the Versa?

Moderator edit: format

[JuanJoFitbit]

@NJBoatingChic it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing with your phone.

Please log out of the app, restart your phone, open the app and log in. After this, try the troubleshooting steps that are listed in this help article. After this, check out if your Versa syncs your data to your Fitbit app properly.

Keep me posted on the outcome! 

[NJBoatingChic]

This seems to have worked. Thank you.

[JuanJoFitbit]

@NJBoatingChic I'm sorry for the late response. However, I'm glad to hear that the troubleshooting steps shared above helped you to get your Versa connected to your Dashboard. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!