help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wifi and notifications not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-27-2019 08:01

‎07-27-2019 08:01

My samsung S9 plus receives info  from my Versa but my Versa does not recieve notifications or connect with wifi.  I've  followed all forum suggestions repeatedly,  unpair, bluetooth off, restart, back  to factory settings,  log out, phone off, I'm about ready to hurl this thing out the window!!

HELP!

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-28-2019 14:03

‎07-28-2019 14:03

Hi @dnancy, it's nice to see you again in our Community Forums!

 

Thank you for sharing the details of the difficulty you're experiencing with receiving notifications on your Fitbit Versa and connecting to Wi-Fi. I appreciate your troubleshooting efforts and the information that your watch is syncing with your Samsung S9 plus. I totally understand how you are feeling and I am here to help you. Usually a missing requirement is the cause and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Move on to the troubleshooting steps if the issue persists. 

 

Please check these steps if you have trouble connecting your watch to Wi-Fi: Why won't my Fitbit watch connect to Wi-Fi? 

 

Keep me posted on the outcome! 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes