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Wildy inaccurate GPS tracking

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‎07-22-2019 21:37

‎07-22-2019 21:37

I recently got my fitbit versa and tried to track my ~6 mile ride, and ended up with this. It took a very long time for the versa to make the connection to my phone when I started the ride activity. (like a minute or so) I already tried restarting both the phone and versa and disconnecting and reconnecting via bluetooth as well. I am using a Samsung Galaxy s10 phone. Not sure what else to try or what may cause this to happen. Battery saving options are disabled on my phone as well. 

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‎07-24-2019 15:03 - last edited on ‎03-13-2025 07:00 by Fitbit Moderator

‎07-24-2019 15:03 - last edited on ‎03-13-2025 07:00 by Fitbit Moderator

@Sirshillbucks, welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your GPS data. Try refreshing the link between your phone and your Versa by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-24-2019 15:15

In response to AlvaroFitbit

‎07-24-2019 15:15

Yep I got it fixed, I saw some other posts about this issue and someone suggested opening the mobile app and keeping it in the foreground during the ride. I restarted the phone and watch and then reconnected Bluetooth, then opened the app on my phone and set my versa to keep the screen on during the ride so I could check the speed and distance. Everything worked fine after that, thank you! 

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‎07-24-2019 16:19 - edited ‎07-24-2019 16:22

In response to Sirshillbucks

‎07-24-2019 16:19 - edited ‎07-24-2019 16:22

Hasn't worked for me since last week's update.

Restarted both the phone and the Versa.
BT is on.
App is open on the phone (Pixel 3XL).

I still get straight lines instead of the regular GPS tracking. But I also notice that GPS connect is not working as before -- it keeps trying to connect.

 

I wish Fitbit would not screw around with the app's UI, making us scroll to see information we had all in one screen before, but would focus its efforts on fixing the connectivity issues it's plagued by.

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