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Will I lose my data by setting up Versa as a replacement?

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‎06-06-2018 05:34 - last edited on ‎10-21-2021 17:20 by Fitbit Moderator

‎06-06-2018 05:34 - last edited on ‎10-21-2021 17:20 by Fitbit Moderator

I had to return my new Fitbit Versa because there was a defect where the wristband goes (no hole for pin on one side) all of my registration information and set up is online for the code and watch. When I get the new versa, can I use my email and information that I input online?

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎06-08-2018 08:41

‎06-08-2018 08:41

A warm welcome to the Community @BBcycle and @WendyB thanks for stopping by.

 

I agree with our friend here, you can paired your replacement to your current Fitbit account without losing your information by following these steps from the Fitbit app:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Let me know if you need anytrhig else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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2 REPLIES 2

‎06-06-2018 06:01

‎06-06-2018 06:01

Yes you absolutely should use the same email address so it retains all your records

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎06-08-2018 08:41

‎06-08-2018 08:41

A warm welcome to the Community @BBcycle and @WendyB thanks for stopping by.

 

I agree with our friend here, you can paired your replacement to your current Fitbit account without losing your information by following these steps from the Fitbit app:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Let me know if you need anytrhig else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes