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Will Versa stay synced to my Samsung 8 plus?

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‎12-07-2018 07:15 - last edited on ‎11-15-2021 18:15 by Fitbit Moderator

‎12-07-2018 07:15 - last edited on ‎11-15-2021 18:15 by Fitbit Moderator

I recently bought a blaze that I returned because it was not staying synced to my  Samsung 8 plus . Will I have the same problem w versa?

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎12-07-2018 07:21 - edited ‎12-07-2018 07:54

‎12-07-2018 07:21 - edited ‎12-07-2018 07:54

Go to www.fitbit.com/devices and check if your device is supported by Fitbit by typing in the name of your device. I'm afraid you will get the same problem with the Versa as with the Blaze, cause the device site mentions wither Fitbit  supports your device. Would be strange that Fitbit does not support the Blaze whilst supporting the Versa.

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‎12-08-2018 10:42

In response to SunsetRunner

‎12-08-2018 10:42

Hey @Tinam18, welcome aboard! If you are currently using the Samsung Galaxy S8 Plus, you should have no inconveniences with it 'cause this phone model is compatible to work with Fitbit devices. But if you do, please take a look at the troubleshooting in this help article: Why won't my Fitbit device sync? 

 

Thanks for your help @SunsetRunner!

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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‎12-08-2018 10:53 - edited ‎12-08-2018 11:31

In response to HeydyF

‎12-08-2018 10:53 - edited ‎12-08-2018 11:31

Glad to see that on the site provided by you, Fitbit supports the Galaxy S8 Plus. Strange though is that when I type the same device in on the www.fitbit.com/devices site, this is the answer I get: "Sorry, your device was not found. Try searching again, or use the drop down menus below." Odd. From now on I will use the site you provided instead the devices one of Fitbit in order to prevent from giving a wrong advice.

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