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Woke up to 19,000 steps

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‎07-29-2018 06:40

‎07-29-2018 06:40

I don’t wear my Fitbit to bed. When I woke up this morning, it showed over 19,000 steps for the day even though I hadn’t worn it yet. My calories burned count only showed about 500 which is normal, and it showed no minutes of exercise. I restarted the versa and it didn’t fix the issue. 

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5 REPLIES 5

‎07-29-2018 06:43

‎07-29-2018 06:43

Was it near a fan or something that vibrates?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎07-29-2018 06:46

In response to DramaQueenDiva

‎07-29-2018 06:46

Hello @Ledger319 & @DramaQueenDiva

This is a known issue and Fitbit Support is working on this.  

See this post on this. 

Steps-count-increase-while-charging

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎07-29-2018 06:48

In response to DramaQueenDiva

‎07-29-2018 06:48

No, just sitting on the bedside table

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‎07-29-2018 07:01

In response to Ledger319

‎07-29-2018 07:01

I would look at the thread provided by our friend @ACG then.  There appears to be a bug, which Fitbit is aware of, and they are working on a fix.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎07-29-2018 07:04

In response to ACG

‎07-29-2018 07:04

Thanks for the link. Mine wasn’t on the charger but sounds like it’s a similar issue. Hopefully they’ll find a fix soon. 

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