Woke up to a dead Versa

[Nbctchick]

I woke up this morning and my screen was black. Thought it need charge. Put it on the charger and the app said it was fully charged. Wouldn’t turn on. Did a reset and some lines showed on the screen and then went black again. Did it several more times. Came back on for a few seconds and then faded away to black. I get the vibration and green light still. I also got a very distorted date once. It was working perfectly when I went to bed. Cannot figure out what is wrong. Is it over for my Versa?

[JessR94]

This is exactly what’s happened to mine today, was completely fine. 

[NellyG]

Hi @Nbctchick  @JessR94  Try a Factory Reset and see if that fixes it (you will need to set up again). If the problem isnt resolved you will need to contact Support  - please bear in mind that support has longer than usual wait times due tonthe impact of the Coronavirus on Fitbit staffing.

Fitbit Support  

BUTTON FACTORY RESET FOR VERSA 2 AND VERSA LITE
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.

[Nbctchick]

Crazy thing is that my Fitbit seems to still be tracking. The screen is just not working. Someone else posted on another thread that changing the clock face might work. I tried that and it worked for about 10 seconds and then slowly faded to a distorted image and then went black. Unfortunately, I have had this one for a little more than a year. Really don't want to buy a new watch. I feel like this happened after their latest update. I cannot figure out what could have caused this. I literally went to bed and woke up to this problem. Very frustrating.