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Won't Sync

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‎02-18-2019 08:37

‎02-18-2019 08:37

My Fitbit Versa will not sync to my phone due to a bluetooth error on the watch.  I've only had the watch since the end of April 2018.  I've tried all the suggestions that appear in the forum and none of them have worked.  Not sure what to do as I enjoy having my Fitbit.

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‎02-18-2019 15:31

‎02-18-2019 15:31

@suelynn1974 Phone model and OS? For now, please try this:

 

  1. Unpair (remove) Versa from your phone's bluetooth settings
  2. Uninstall the Fitbit mobile app
  3. Reboot your phone and install Fitbit mobile app. Do not pair in your phone's bluetooth settings
  4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
  5. Login to Fitbit mobile app
  6. Grant all permissions and sync.

The trick here is to not pair in phone Bluetooth settings but rather let the Fitbit mobile app do that. 

 

Additional tips if sync issues persist: If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure Always Connected (on Android) and All day sync are enabled.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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