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Won’t allow me to change my display name-Versa 2

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‎03-21-2021 15:13 - last edited on ‎03-22-2021 17:15 by Fitbit Moderator

‎03-21-2021 15:13 - last edited on ‎03-22-2021 17:15 by Fitbit Moderator

I cannot change my display name on my versa 2. I also lost several friends and cannot send requests or see requests. 

 

Moderator edit: updated subject for clarity

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‎03-22-2021 17:13

‎03-22-2021 17:13

Welcome to the Fitbit Community @Kellyb126.

 

Thank you for the information provided.

 

For instructions on how to change your display name, please follow these steps. Whether you are still unable to do so, please provide us with more information on why you can't change it and attach a screen shot of any error.

 

Regarding the situation with your friends, this is usually caused by creating a new Fitbit account. I would recommend logging out from the Fitbit app and logging back in. Please make sure to enter the email address you used when first created your Fitbit account. To delete the extra Fitbit account please follow these instructions.

 

See you around.

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