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Won't connect to wifi

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‎07-17-2019 10:24 - last edited on ‎07-21-2019 12:22 by

‎07-17-2019 10:24 - last edited on ‎07-21-2019 12:22 by

versa cant connect to wifi - im on virgin media wifi is this compatible ?

 

 

Moderator edit: subject for clarity

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‎07-21-2019 12:26

‎07-21-2019 12:26

Welcome to the Fitbit Community @shello90. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing that you're unable to connect your Fitbit Versa to Wi-Fi. Thank you for providing the additional details. Your Fitbit watch can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi networks. Your watch won’t connect to 5GHz, 802.11ac, WPA enterprise, or public Wi-Fi networks that require logins, subscriptions, or profiles. For more information on how to connect your watch to Wi-Fi, please see this help article: How do I connect my Fitbit watch to Wi-Fi? Move on to the troubleshooting steps if you continue experiencing any difficulties. 

 

I'll be around if you need further help!

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