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Won't finish downloading

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‎06-22-2018 03:34

‎06-22-2018 03:34

Just got my Versa yesterday and it won't finish the download or set up process.  Has been stuck for hours.  I have tried deleting the app, turning wifi on and off, and turning watch on and off.  What's next?

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2 REPLIES 2

‎06-22-2018 04:08

‎06-22-2018 04:08

My new versa has been installing the software for going on 6 hours, so I'm also stuck. Any solutions out there?

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‎06-22-2018 06:21

‎06-22-2018 06:21

Give Fitbit support a call and they will walk you through any resetting, etc., that you need to do.

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