Won't show what my heart rate is

[monkhunny21]

My watch was working fine yesterday but today all of sudden for my heart rate on the home screen on my watch it says null what does that mean

[Marrrmaduke]

@monkhunny21 Please open Settings on your Versa, scroll down to Heart Rate and toggle it OFF and back ON several times. Also, try rebooting your tracker several times by pressing and holding the back button until screen goes black and the fitbit logo appears. If this does not help, make sure you're not using any 3rd party clockfaces. Try changing to one of the Fitbit original ones.

[Jbarn3]

I'm having the same issue. Mine stopped last week out of nowhere. I tried your suggestion and nothing,  unfortunately. I looked in the app for something and also synced it... No luck. 

[Marrrmaduke · Accepted solution]

@Jbarn3 If you have tried regular troubleshooting steps including the ones mentioned above, at this point, I would perform a factory reset (restoring tracker to factory defaults). Before factory reset, make sure you have deleted versa your phone's Bluetooth settings (not Fitbit app). To perform factory reset, open settings app on you Versa and scroll down to About. Tap it and choose factory reset. This will wipe all data from your tracker so it would be good if you could sync it first. After factory reset you will need to set up your versa again by adding a replacement device in your Fitbit mobile app. You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.

[Jbarn3]

Thank you so much for all of your help! Hoping that a factory rest will do the trick! I appreciate your support. 

[Marrrmaduke]

@Jbarn3 Let me know how it goes! 😄

[Jbarn3]

@Marrrmaduke the factory reset did the trick! Thank you for your help!

[Marrrmaduke]

@Jbarn3 I'm glad. Happy stepping and stay safe! 😄