Won’t stop flashing the clock

[SunsetRunner]

So my versa is majorly glitching out. I’ve re set it many many times and the clock face keeps flashing (no I’m not wearing it) this flashing on is draining the battery and it’s not usable I can’t tap on the screen or the left button to get to any other screen... what do I do? I’ve tried contacting fit bit but no response.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @SunsetRunner.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa. Thank you for your efforts to restart your device. Have you tried to change the clock face? I recommend switching to a Fitbit clock face if you're using a third party clock face. Thank you for taking the time to contact Customer Support regarding this issue. I am sorry to hear you haven't received a reply. I've updated your case and you should be receiving a response soon. 

I'll be around if you need further assistance.

[SunsetRunner]

I did get ahold of someone and changing the clock faced worked!! Thanks for helping

Michelle 💐

Moderator edit: personal information removed

[LiliyaFitbit]

Thank you for your reply @SunsetRunner.

I am glad to hear the issue was resolved after changing the clock face. Thank you for your time and efforts! 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find wonderful Fitbit Friends, Sharing Recipes and much more.

Enjoy the Fitbit experience. Keep on visiting the forums!