Won’t sync sleep or heart rate to the app

[Amberjade]

My Fitbit won’t sync sleep or heart rate data with the app for two weeks. 

I have tried everything, restart both Fitbit and phone, restart Bluetooth ect nothing seems to be working??

[Marrrmaduke]

@Amberjade first of all, is versa tracking your heart rate? sleep won't be tracked if the heart rate is not being recorded. Are the sensor lights on the back of your tracker blinking? Have you tried toggling the heart rate OFF and ON (open settings app on your versa and scroll to heart rate) and rebooting your tracker by pressing and holding the left and bottom right buttons until fitbit logo appears? Also, when you swipe up on the main screen of your versa (to access Today app) and scroll down to heart rate, can you see he the number there or only "--"? Finally, what;s your phone model and OS, fitbit mobile app version and versa firmware version?