Won't track bike rides, pay feature is useless in Canada, music won't sync

[kca117]

The Versa is advertised as saying it automatically tracks exercise like bike rides and running. This features have never worked for me. I have had 10+ bike rides and it only tracks it if I enter it manually. Also, it doesn't actually track the bike ride, just the time I was on the bike ride, which I manually entered and manually ended. So those features are useless. 

Also, in Canada it is advertised as being able to be used anywhere cardless payments are accepted. That is also false. It only works with about 3 banks/cards and I have never been able to use it. So that feature is useless. 

It also says it can play your music. Only if you have Deezer (what is that?) but it says if you download the software on your computer that you can upload your music. So I tried to upload 18 songs from a playlist from who knows how many years ago. It said it would take 444 hours. So that feature is also, pretty useless. 

All in all, this was a horrible purchase. And to boot, I have tried three times to return it and they won't accept it. Fitbit Customer Service says they can only offer refunds on products purchased from Fitbit.com and I purchased mine from the Bay. The Bay can only accept returns on unused merchandise. So when I opened it, and wore it, I made the product un-returnable. How was I suppose to know it was faulty if I didn't even try it? How does that make sense? 0/10

[Marrrmaduke]

@kca117 such a lengthy post and it all boils down to... haven't you researched the product before purchasing?

1. auto/smart track - works extremely well on all my Versas and other 'bits. To show stats in real-life (i.e. pace, speed etc), connected GPS needs to be enabled ergo versa needs to be in the manual exercise mode. Smart track is so spot on that I actually stopped using manual mode unless hiking or strength training.

2. banks - again, havent you checked the link for the supported financial institutions? I think it's even on the box. Fitbit Pay works everywhere in Canada if your bank is supported eh.

3. music - again, haven't you checked which streaming services are supported? I think it's even on the box... When I purchased my Versa I knew there was no google music support and I did not care for Deezer or music upload (which works if set up properly).

4. returns - again, haven't you checked the return policy of the vendor (Bay)? How is it Fitbit's fault?

I am sorry but it really boils down to lack of research on your part...

[kca117]

Hi. If their product doesn’t work as advertised, it is not on the customer. Typically businesses that don’t take care of their customer fail. I’m glad your Versa works excellently. Mine does not. And if the company had taken responsibility and simply replaced it with one that works, the story would have been different. However they don’t stand behind their products at all and for that reason I won’t be buying anymore Fitbit products. I’m glad you comment on posts that are weeks old to maintain your CC status to get minimal perks, but it does little to change my opinion. 

[Marrrmaduke]

@kca117 Personal dig aside, what you really wanted was a replacement then? What I cannot fathom is how this would help your case? Your bank still would not be suported, smart track would still work as it was designed to do, Deezer and Pandora still would be the only streaming services available. I see you had enough time to research CC perks, but could not spare a few minutes to read/watch some reviews? I guess I will move on to other threads  - you know, gotta maintain my CC perks. Ciao. 🙂 🧀🍷

[WavyDavey]

If you bought it on ebay, it won't be covered for replacement or warranty.

It could just be a faulty unit.

You can initiate a chargeback with your financial institution or paypal to get your refund.

[kca117]

A replacement would (hopefully) fix the faulty features that do not work on the lemon they sold me. That is how it would help my case. Personal dig gets a personal dig.