Won’t track sleep

[Riseabove]

So my Versa lite completely stopped tracking my sleep this week. I’ve tried everything. Making sure my watch was on nice and tight so it would get a good heart reading. I switched the sleep sensitivity to normal and back to sensitive a few times. And nothing. Any ideas? Thanks- all advice is greatly appreciated. 

[kdlm]

Mine did the same thing last night! It is less than two weeks old. Any suggestions?

[Mmbur · Accepted solution]

I’ve been on the live chat with them and having the same problem. They said it’s because there’s an update coming out?! 

[Riseabove]

Interesting. I guess that makes sense. Thank you for the reply. I guess we will see once e update drops. Thanks a lot. 

[Lak1964]

When is the update due to roll out?

[kdlm]

Thanks. I hope it's fixed soon.
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Karen McKinney
kdlmck@gmail.com

www.linkedin.com/in/kdlmckgmailcom

*Please help save the Earth…it’s the only planet with Chocolate!*

[PuffyPow2270]

I haven't been able to track my sleep since I bought my watch, I sleep minimum 6hrs normally (now during Covid 8-10hrs a night and my average is about 2.5. Please HELP!!!😁

[SunsetRunner]

My Versa 2 is in the same situation.

[Mmbur]

I was able to finally get mine to sync. I restarted my watch, turned Bluetooth off and on, tried syncing again and it worked.