Wont stay on

[Vdelaruffie]

Tried holding buttons, etc. Will turn on for a second. Doesn't stay on. I unpaired it on app. Don't know what to do. Very discouraged. Was having other problems with it randomly lighting up this week.. Only got it a couple, few months ago.

[NellyG]

Did you try restarting it? Or just randomly try the buttons? Ifbyou have tried several restarts and it is still not working, try a factory reset and see if that fixes it. If it doesnt yiu will need to contact Support (link in my signature)

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Vdelaruffie]

Didn't work. How do I contact support

[Vdelaruffie]

Did not work. How do I get more support for this issue.

[HeydyF]

Hey @Vdelaruffie, it is great to see new members around! I appreciate you have taken the time to try the tips that my friend @NellyG suggested above. Since the issue persists, I have escalated your case with our Support team so they can further assist you. So please keep an eye on your inbox. 

Let me know how it goes!