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Wont swipe barely turns on when I hit the side button-already "reset" it

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‎03-11-2020 09:19

‎03-11-2020 09:19

My watch has stopped syncing effective 6:30pm et 3/10/2020. Additionally when you push the side button to check the time it will not readily turn on. Sometimes if i tap the screen it will turn on. It will not swipe any direction. I have done the reset several times. The battery is fully charged. I dont know what else to do. This watch is less than 6 weeks old. Also I do not get it wet or even take it in the shower. Im a worrier about things like that. 

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‎03-16-2020 08:52

‎03-16-2020 08:52

@scwsmom Welcome! It's nice to have you on board! Sorry for the delay in my reply.

 

Let me help you with your Versa 2 not working as it should and thank you for troubleshooting this issue. Since the issue persist I suggest you let our Support team know about this so they can further assist you. I noticed that you already have a ticket with them so keep working with the team to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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