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Wont sync via bluetooth to ipad air

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‎04-18-2019 05:36

‎04-18-2019 05:36

My new versa wont sync via bluetooth with my iPad air. I have checked to make sure this feature is compatible and it says it should be able to control my music controls. 

 

When i open my bluetooth to find the versa classic, it does not find it. I also have the versa bluetooth open to where it says pair at the same time that I am searching on the iPad. 

 

Am I missing something? I really need this feature to work as I am a teacher using this for class purposes. I asked this in a previous post and was assured it would work or I wouldn't have gotten this Fitbit. 

 

Please help! Thank you!

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‎04-18-2019 11:06 - edited ‎04-18-2019 11:09

‎04-18-2019 11:06 - edited ‎04-18-2019 11:09

Hi, try this:  On your Versa go to BT and set it to om instead of pairing. See if that helps. If that does not solve the problem, try to sync over WiFi instead of BT. 

 

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‎04-18-2019 11:56

In response to SunsetRunner

‎04-18-2019 11:56

Thank you for your reply!! This did not work as well. When i tried to connect over wifi it wouldn't find the network. I was able to connect over wifi and bluetooth with my phone. Just not my iPad Air. 

 

My last fitbit was the Blaze and that connected and worked perfectly. So i am not sure what the problems are. 

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‎04-18-2019 12:06

In response to Chris_C11

‎04-18-2019 12:06

Hi, try the following:

1. Put your Versa in the charger and connect it to your PC.

2. Go to the Fitbit app on your iPad and go to WiFi settings and press it

3. If everything is fine, you should see the name of you home's network there. As I understand, there is not network present, so "press add network" and Fitbit will start searching for your network. Once found, press the name of the network and enter manually the password of your network/router ansd save it. Now there should be right next to the name of your network the WiFi icon in white. Press the icon and Fitbit will start connecting to your network. Once  estabished, the icon turns to blue and it says connected.

4. To check whether your Versa is also connected to your network, press settings on the Versa, scroll down to Device Info, press that too and if you see an IP address there, it's connected. But only as long as it's in the charger and connected to PC cause the Versa does not have WiFi on it's own but uses your PC/Phone as a bridge to connect to WiFi. Hope this helps!

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