09-07-2019 16:00
09-07-2019 16:00
I removed my fitbit versa from my fitbit app by accident and now I can't unlock the watch screen to reset it. It's utterly useless to me now. How can I unlock the watch screen without the phone? Anytime I try to reconnect it tells me to enter a pin but it doesn't show up on the watch.
09-07-2019 16:31
09-07-2019 16:31
Hello @kjmundy we will need to do a semi factory reset using the hardware method.
I did a search, and found many hits. Here is one solved thread.
09-14-2019 15:21
09-14-2019 15:21
I've tried this over and over and nothing happens.
09-14-2019 17:44
09-14-2019 17:44
After you get your tracker working, please set the pin for Fitbit pay only.
Here is the instructions spelled out
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.
09-14-2019 17:51
09-14-2019 17:51
That's what I'm doing. Nothing is happening
09-14-2019 18:51
09-14-2019 18:51
I am having the exact same issue, I cannot get it to factory reset despite following the instructions precisely 😞
09-14-2019 22:45
09-14-2019 22:45
There is plenty of something happening since the failure probably did not occurs with step one?
If you look in the top right corner tap/click on your picture. Now yap/click on Contact Fitbt