Workouts Not Tracking as of 9.4.19

[Rainfairy72]

Good Morning,

As of yesterday, I noticed that the time/minutes tracker is not tracking how long I have been working out. I updated my iOs software yesterday to the new version 12.4.1. I'm thinking maybe Fitbit needs to update their software to be compatible with the new software update for iPhone 7. Is anyone else having this issue? I also resynced my app yesterday with my Fitbit Versa and turn off and on my phone but it didn't solve this issue. Anyone else having this issue? Please let me know what to do.

Thanks

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @Rainfairy72, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing that your Fitbit Versa stopped tracking your workouts. Thank you for your troubleshooting efforts and for letting me know that you updated your iOS software the day before. I understand your concern and recommend to restart your watch by following the steps from this help article: How do I restart my Fitbit device? This will refresh your device  internally.

SmartTrack recognizes activities based on the continuous movement of your arms. Sometimes, motions such as placing your arms on the bar of a treadmill, or pushing a stroller while you walk, may interrupt SmartTrack. Additionally, stopping in the middle of an exercise may interrupt the activity tracking. By default, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure they record properly. Please also make sure the Auto-Exercise Recognition setting is set to "On". For more information, please see How do I automatically track activity with my Fitbit device?

If you would like to manually log your exercise, please follow these steps: How do I manually log exercises in the Fitbit app?

I'll be around if you need further assistance. 

[Rainfairy72]

Hi, I tried your suggestion as well as followed instructions from fitbit facebook group to reset and shut down my watch. It didn’t help solve the issue. But you know what its ok. I’m not gonna stress myself over this anymore if its not compatible with the nee iOS update. I tried everything I can already. I’m just gonna let it all go and forget about this. 

Thanks