All,
I had a miserable experience with Fitbit and I want to share the same with the entire community. I bought the Versa 3 product sometime back in USA and then moved out of USA and after few months of use suddenly one day the screen popped out of the device. I called customer service and they took almost 2 weeks to ship the replacement product from china. I was shocked when I received the replacement versa 3. First of all, the device was wrapped in ordinary plastic and when I opened it, there was finger prints all over the device and some hair was attached to it. It was so degusting that Fitbit sent me some used versa 3 in such a dirty manner. Anyhow I cleaned the device and started using it and right from the first day, the versa 3 device was acting very funny. It was not consistent in syncing with iPhone. I again called the Fitbit customer service and their customer support person made me troubleshoot and post that I was not even able to connect to my device. My device has become a complete piece of junk. It won't switch on and it won't charge and it won't read any stats...
Fitbit's customer service is very rude and irresponsible people... I say bunch of jokers sitting at customer service who needs repeated reminders and follow-up to get response.
So basically the Fitbit shipped the duplicate or damaged used versa 3 from china and it never worked. Even I heard the same from few of my friends in terms of how Fitbit cheating all the people outside USA. Its the biggest scam and cheating Fitbit is doing for international customers. They take the advantage of people's situation... very bad on their part... I strongly feels Apple is very ethical and they are 100% trustworthy and provides a great support wherever you are in the world... so switch to Apple watch and throw Fitbit away!
I have attached some photos of the device from past...
