Worst product and service I have ever come across

[Rf09]

Do not buy, they aren’t ready for updates and you lose key functions as a result. 3rd party apps that are marketed deplete your battery and their customer service is non existent. I have never felt so rejected by a company in all of my life. Devalued and offered no resolution. I was refused my right of escalation and the supervisor told me there was nothing to help me other than refund and end my service with them. Worst experience I have ever had! 

[Fallap · Accepted solution]

I bought mine today and never ever have I been so disappointed! The music playback speed is at 1,5x and choppy in such a degree that it renders the whole experience frustrating and worthless. I am going back to the store to get my money back, and then I will buy a new watch from Samsung instead. This has been a known issue for almost two years, and the lack of any update is downright criminal.

[SunsetRunner]

Hi @Rf09 , very sorry to read that you have had such a bad experience with the Fitbit Company and Customer Support. On the other hand, I do not recognize this at all. I have now my 5th Fitbit device and all of them functioned very well without ever needing Customer Support. The minor problems that occurred, I was able to handle and solve myself. I now own a Versa 2 since three weeks and it works fantastic with a battery performance of 7 days. It's not my intention at all to deny your problems, but just to post a different experience with Fitbit. This community is a blessing for users with problems, but the downside of it is that satisfied users do not post here. Hence my reaction, hope you understand it, regards kuzibri  

[Rf09]

While I completely appreciate your feedback and am delighted to hear that your own experience is different to mine, I must say this only infuriated me further as clearly consistency is lacking. The fixes suggested to me were to remove the clock face (which I already had) I had also removed apps that were preloaded. The adverts that stimulated my choice to purchase was part of the issue and I was clearly told that was the case. The service I received by far outweighs my initial issues and being rejected as a new customer was the nail in the coffin for me. I am glad you have had a great journey however I am part of the crowd that didn’t receive that service. I have now been forced to return my item and out right advised that my problems were best rectified by returning the product and ending my journey with Fitbit, something I would never ever inform my customers unless I was a serial complainer or had a resolution that was unachievable or unwarranted. 

[Rf09]

@SunsetRunner being rejected Israel’s not something I have ever experienced by a company and I have NEVER been so passionately offended to join a community to share my distaste. I am actually offended and being a customer service manager this speaks volumes! I am in no way a snowflake but the service I have received or failed to receive has led me to the duty to share my story, something night that is new to me! I am afraid to say that I will continue to share this as I am so offended and belittled by this supervisor and Fitbit’s treatment to me as a new customer. 

[SunsetRunner]

hi, let me be clear I do not work for Fitbit, but, just as you, are a user of their devices and I really do understand your point of view/anger. Regards kuzibri