Wrong time on Versa 2 following update, tried various fixes, still not corrected.

[jgardne]

Hi, since installing the Versa 2 update yesterday the time is showing approx 1hr 10 mins behind. I've checked the time zone, deselected automatic, manually entered London, synced and repeated. I've turned blue tooth and wifi off and on again. I've also turned the Fitbit off and on again, un-installed and reinstalled the app on my phone etc. I can change clock face (tried that too!) but alas it still shows the wrong time.

[Lezourez]

Is the time right on your phone?

Have you tried re-booting your watch?

Failing that a Factory Reset will probably solve the issue.

[jgardne]

Hi, thanks for replying. Yes my phone time is correct. I've rebooted both watch and phone. Haven't tried factory reset though, does it lose all your data?

[Rich_Laue]

Have you tried the one standard fix that seems to work for most?

Set the timezone to a wrong timezone then sync.

No set to the correct timezone and sync

[jgardne]

Hey, I tried that but no luck. I've just resorted to factory reset though and it has worked. Thanks for replying 👍

[jgardne]

Decided to go with factory reset and it has worked, thanks for the suggestion 👍

[Lyn5522]

Did you lose all your data?  If so how easy was it to restore?

[Rich_Laue]

@Lyn5522 any synced data is all ready in your online account. At worse case only data recorded since the last sync will be lost. 

[Lezourez]

Hi, strangly you only loose your activity data. Any apps and clock faces will be restored after a couple of sync's. 

Also you only loose the data Not sync'd to your phone so if possible do a manual sync before doing a  FR.

Hope this answers your question

[jgardne]

I didn't seem to lose anything ☺️

[Jjrod2988]

Just wait a few days it will start doing it again I've been going through this problem since last update 

[19Rach87]

How do you factory re set?

[Lezourez]

Hi, go to Settings on your Versa, scroll down to 'about'.

When on the 'about' screen scroll down to the end last but one option is 'Factory Reset' (FR) select FR and confirm.

Make sure you sync your Versa (if possible) before doing the FR.

You can do a manual sync from the device screen on the phone app.

Hope this helps?

[Lezourez]

Hi, did it solve the problem?

[MD93]

Hey, I've had the same issue  with my Versa Lite and did a factory reset but now I can't connect the watch to my phone anymore... I tried connecting it to my computer (via a cable), too, but it seems like none of my devices can find the watch anymore. Could  be something wrong with the Versa's bluetooth? If so, does anyone know how or where I can obtain a warranty service? Thanks in advance! 

[Rich_Laue]

A factory reset will normally add more problems. 

@MD93 have you removed the tracker from your phones bluetooth and your Fitbit account?

You now need to setup the tracker to your Fitbit account. This is done through the Fitbit app, not bluetooth and not the cable.

If setup fails and we know you where having a sync problem, please try these tips. 

If your still having issues, I reccomend starting a new thread and include the phone model, the point of failure and any error messages. 

[Lyn5522]

Ended up resetting my Versa... ended up being quite easy to get it back
with all my settings etc...
Working fine now.

[Lezourez]

Hi, As a Linux/Windows/Unix/Android engineer, if that is your belief you are sadly deluded.

It does what it says on the tin, resets to out of the box config.

Any issues after that are either user-related or a duff device/phone.

Please before you start voicing your 'opinion' get your facts straight.

capeesh

[Lezourez]

Hi, after a Factory Reset' your phone will try and communicate with your Versa via WiFi to complete the rebuild. If the process can't be completed over Wifi then the phone tries Bluetooth.

It sounds like the rebuild after the reset failed, try resetting again and keep your Versa as close as possible to your phone during the rebuild (updating to the latest software).

If your Versa completes the rebuild over Bluetooth that can cause issues with Versa visibility over WiFi.

Also, make sure you don't have any 'Ad' blockers running as these (especially AD Guard) play havoc with your rebuild and visibility in general unless they are configured to treat your Versa as a trusted client.

Hope this helps?

[Rich_Laue]

Hi @Lezourez without a proper tag, I'm not sure who you are addressing. 

However the app does not communicate with any Fitbit tracker directly through wifi for the initial setup. 

Once the user has added the tracker back to the account and connected the tracker to the users wifi yes the tracker then can have any updates installed. 

Yes a factory reset will bring the tracker back to almost a factory state. I havent tried on the new ones but in the past it did not remove any added apps. 

However as I mentioned a factory reset does not fix a problem with the phone. 

A factory reset also removes the tracker from the users Fitbit account. 

Yes when opening the app, the app will try and find the tracker through bluetooth, but the tracker has had a factory reset and needs to be setup as if tge tracker was just bought. 

The reason the time is off is because of a sync failure. There is no reason to remove the tracker from the users account. 

BTW: I've been programing computers, starting with the IBM 360 around 1960  Dad would bring a TTY home. I build computers when we used individual IC's, the processor took up 1800 square inches and used Core memory. Yes I've been around computers for a few years and only run linux in my home PCs.