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Zone Minutes don't match up between app and Versa 2

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‎06-09-2021 01:00 - last edited on ‎06-09-2021 15:07 by Fitbit Moderator

‎06-09-2021 01:00 - last edited on ‎06-09-2021 15:07 by Fitbit Moderator

When I do a workout and get over 20 zone minutes, my fitbit will show it but when I go to the app to sync, it changes the number (yesterday the app recorded 18 zone minutes while my fitbit said I had 28).  How can I get the numbers to match up? 

 

Moderator edit: updated subject for clarity

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‎06-09-2021 15:07

‎06-09-2021 15:07

Welcome to the Fitbit Community, @Journeyl.

 

Thank you for the information provided.

 

Please make sure to have the latest firmware version for the Fitbit Versa 2 (72.1.9) and the latest Fitbit app version (iOS 3.42 or Android 3.42.1).

 

For instructions on how to check your firmware version, please visit this article and open the menu "How do I find the version number for my Fitbit device?". To check your Fitbit app version please visit this site and open the menu "How do I update the Fitbit app?".

 

Whether the above doesn't help, please restart your watch by following these steps.

 

Hope this helps.

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