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battery is fully charged but the watch face screen remains black--

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‎10-27-2018 17:03

‎10-27-2018 17:03

The battery is fully charged in my fitbit Versa but the screen remains black. The data is syncing with the APP on my iPhone as my data was visible after my exercise on my phone--but I need to be able to use the screen!!

Any help?? suggestions??

Best Answer
0 Votes
2 REPLIES 2

‎10-27-2018 20:42

‎10-27-2018 20:42

Try restarting the Versa several times by holding theleft and bottom right buttons in for 15 seconds. It should vibrate to tell you it has restarted. If the screen doesnt come on you will need to contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎10-27-2018 21:59

In response to NellyG

‎10-27-2018 21:59

Thank you so much- it worked!!
Regards
Sue!!

Sent from my iPhone
Best Answer