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black screen but still vibrtes of versa watch

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‎04-13-2020 14:44

‎04-13-2020 14:44

my versa was working, took it off to provide care to a patient and who I put it back on, screen is black, not responding to any buttons being pressed. have tried to hold back and Botton buttons to restart, but not working. I have connected it to pc and changed the clock face but still nothing, but still vibrates.

please help this was a replacement for my first versa that wouldn't work! don't want to end up with a second one not working  

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‎04-13-2020 17:52

‎04-13-2020 17:52

I am having the same problem. I am on my 2nd one too. They sent me a new one because the original died l. Now the replacement is having issues.

Called fitbit and they said it is out of warranty but they would give me 25% off a new one. 

I will not give them another dime. Two watches die in less than 2 years. I will take my money elsewhere.

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‎04-13-2020 20:35

‎04-13-2020 20:35

I have the same problem. Just black screen!

not even any buttons are working. This my second one. I think Fitbit is the waste of money. First one’s charging pin was broke. 

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‎04-14-2020 01:08 - edited ‎04-17-2020 02:25

In response to SunsetRunner

‎04-14-2020 01:08 - edited ‎04-17-2020 02:25

Ive just been on live chat and been given a replacement of version I have or 50% off new Fitbit. I’m still within warranty as mine was replaced last May.

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