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can't turn on versa screen

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‎08-27-2018 23:14 - edited ‎08-27-2018 23:24

‎08-27-2018 23:14 - edited ‎08-27-2018 23:24

suddenly my fitbit versa turn off screen and can't turn on again, but the sensor is working, I can change the clock face, sync via fitbit mobile app 

anyone have the same issue with me? 

please help

thanks so much

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‎08-28-2018 00:17

‎08-28-2018 00:17

anyone can help? please

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