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cannot connect a replacement watch to my phone

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‎10-30-2020 12:15

‎10-30-2020 12:15

HELP, I have gone since September without my Fitbit. Grrr, now I just got a new one in the mail, and it won't connect with my phone. I have deleted the old fitbit app and tried to connect with a new app. It's telling me I already exist, of course, and I am losing my mind trying to get it on my phone. Suggestions please.

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‎10-30-2020 12:28

‎10-30-2020 12:28

@baygirl0913 You don't need to delete the app or try to make a new account. You go in the app settings and remove the old device, then add the new one. 

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‎10-30-2020 13:04

In response to MarkMM

‎10-30-2020 13:04

thanks. I finally figured it out. Now I have to find all my missing things,
like steps, and where did all my faces for my watch go? Gees.
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