cant add a clock face to replacement Versa

[Madre3]

Hi All,

I received my replacement Versa this week, I cannot add a new clock face to this device. I am connected to wifi, I received the Green check mark on the device. I am going to the "clocks" on my device, looking at free ones, I try to pick one, there is no select button. I have been disconnected from Fitbit chat support twice, so aggravated. Can anyone offer a solution? I am extremely disappointed that I cannot use the watch. I have a Samsung phone.

[LZeeW]

@Madre3   The most common reason you can't download a clock face is that your replacement Versa doesn't have the current firmware.  This happens to many users.  It's pretty common that  there was a firmware update between the time your Versa was manufactured and when it was shipped to you.  A firmware update usually shows up 24-48 hours after activation.  That's how Fitbit manages this, so just be patient.

[Madre3]

The company gave me an option of free versa replacement or 50% off another device. Should have went with the 50% off.....

I tried all the Help forums, I really need to speak or chat with an agent.

I even tried Utube, 🙂

[Madre3]

Hi,
I received replacement Thurs, so not sure if that is the issue.

Sent from Yahoo Mail on Android

[Madre3]

Hi,

Not sure that is the issue, but I will wait and try again in a day or two.

[Madre3]

Everything appears ok accept I cannot sync to clock faces, I chose a face and I just get the "spinning circle" on my phone. I am on wifi, I did reboot the fit bit, turned phone off and on, reconnected to wifi, etc..

I don't know....

[Madre3]

I reinstalled the app, lets hope this works!