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This sounds like a communication error but I'm unsure as to what might be causing it. Have you checked that your phone has a data connection, or the fitbit app hasn't had data restrictions turned on in your phones settings.
Seeing as you have listed everything you have already tried, the only other thing I can think of is a factory reset. As you haven't got access to your devices menu, you would need to initiate the reset by using a button combination.
On the watch, hold all three buttons for about twelve seconds. This will trigger the 2-button hardware restart after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, whilst continuing to hold the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.
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