com.fitbit.HTTP error 403

[Jemmo70]

Hi

Versa version 2.84

iphone 7 version 12.1.2

Went to update Versa and got stuck with the message above

Now won’t sync at all and stuck in loop

I have tried all of the rebooting phones and Versa. Tried all the switching off Bluetooth tricks. Tried deleting the app. 

Next suggestion please??

Frustrated!

[N8teGee]

This sounds like a communication error but I'm unsure as to what might be causing it. Have you checked that your phone has a data connection, or the fitbit app hasn't had data restrictions turned on in your phones settings. 

Seeing as you have listed everything you have already tried, the only other thing I can think of is a factory reset. As you haven't got access to your devices menu, you would need to initiate the reset by using a button combination. 

On the watch, hold all three buttons for about twelve seconds. This will trigger the 2-button hardware restart after about eight seconds.

- When the Fitbit logo appears, then disappears, release the bottom right button, whilst continuing to hold the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.

- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.

- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

[Jemmo70]

Morning
Thanks for replying
The Fitbit has been factory reset now
When I start the set up procedure the phone will see the device, the device will produce a four digit code but when the code is entered I get the same error response
The phone settings as far as I can see are allowing the device to access Mobile Data. I can’t see where to allow it WiFi access?
Thanks again

Jase Emmerson
Sent from my iPhone