help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

fitbit versa dead after 18 months -warrnty only 12 months

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-09-2020 09:10

‎05-09-2020 09:10

I called fitbit today because like many in this community, my 18-month old Versa had utterly failed-battery started draining, it quit counting steps and heartbeat. I changed watch faces, reset many times, did all the things on this community to no avail. The individual on the phone was amazing and really professional. AND could do nothing for me but offer me a 25% discount on a new one and suggest that I buy the warranty because fitbit warranty is only one year. I am so incredibly disappointed at Fitbit's unwillingness to stand by their products. I chose this one carefully after much research. Please consider charging slightly more and standing by your product for a longer period of time versus forcing consumers to an extended warranty. Quality improvement obviously appreciated. You have lost my business but have an obligation to do better by your other customers.

Best Answer
Labels:
1 REPLY 1

‎05-12-2020 08:37

‎05-12-2020 08:37

I had the same thing offered to me when my Fitbit screen popped out of place while doing a workout! They said because it was past the 12 months that the best they could do is 25% off a new one! I will never purchase another Fitbit product ever again! 

Best Answer