01-14-2019 14:17
01-14-2019 14:17
fitbit versa wouldn't sync this morning, therefore, I reset it, now I cannot get my 7,000 steps thatI did this morning added to my workweek hustle challenge
01-14-2019 14:34
01-14-2019 14:34
Hi, if you really mean that you've reset it, as in Factory reset, you indeed cannot get the data of your steps. A factory reset does just what it says: reset it back to the settings when it still was in the factory and never has been bought and, thus, setup by it's new owner. Is this what you mean, or did you just restarted your Versa?
01-15-2019 11:40
01-15-2019 11:40
01-15-2019 11:49
01-15-2019 11:49
What do you exactly mean by this: "How do I restart it just in case I encounter this same issue." Restart what?
01-15-2019 11:53
01-15-2019 11:53
01-15-2019 11:56
01-15-2019 11:56
In my first answer you see "Restarted" , if you press that it will show you how to restart your Versa. To make it simple: press the left and right lower key buttons together untill you see the Fitbit logo and release the buttons. Your Versa is now restarted.