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forced factory reset

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‎01-14-2019 02:24

‎01-14-2019 02:24

 My fitbit versa keeps saying it needs to be unlocked by my phone, but my fitbit is not connected to the fitbit app so I cant attempt to change the pin, and it is no longer Bluetooth connected to my phone. And I can't connect my versa as a new device because it won't let me view/ see a verification code (numbers displayed on the versa). I have tried a factory reset (holding the 3 buttons down and letting go of the bottom right one) but nothing seems to be working. 

any idea on what had be done, i have contacted customer support haven't heard anything yet 

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‎01-14-2019 05:07

‎01-14-2019 05:07

If you cant get the factory reset to work then Support is your only option. If you dontnhear nack soon, contact them again.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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