“- -“ heart rate wont read after update

[Abbi-]

I have noticed my Versa not picking up my heart rate after the update when I am working out or just sitting down. I have tried resetting it, moving it, checking settings, everything. I am getting very frustrated and am not sure what else to do.

[Marrrmaduke]

@Abbi- Does Today app show the same "--" (swipe up on the main screen to open)? Have you tried toggling ON/OFF Heart Rate in Settings on your Versa with a reboot in-between? To reboot, press and hold the left and bottom right buttons until Fitbit logo flashes.

[Abbi-]

Yes everywhere says - -. I have tried resetting it, turning the heart rate
on and off. It’s said - - for 20 hours straight now 😞

[Marrrmaduke]

@Abbi- Well, you probably know what I am gonna recommend right now... I would try restoring your tracker to factory defaults. This will wipe your Versa, so please sync first. You will also need to delete your tracker from the Fitbit account (in the Fitbit mobile app) and your Paired Devices list in your phone Bluetooth settings. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a new device in the Fitbit mobile app. Good luck!

[Abbi-]

That didn’t work either 😞 guess I’m calling the company tomorrow.

[Marrrmaduke]

@Abbi- I agree, at this point I would reach out to Customer Support. Good luck.

[drthigpen]

@Abbi, I'm having the same issue.  Was customer service able to help?

[Candace100]

I am also having this issue. Turned it off and on. My fitbot also won't vibrate...

[Abbi-]

They had be do a "battery test" and then call them back, but I have been
working every since and have been unable to call them back 😞 If you tried
everything including a factory reset I would give them a call but be
prepared to sit and wait for a while

[Tribikn]

Versa not reading my heart rate as well  after update.