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i have lost all my Fitbit data for the past year

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‎03-14-2019 11:19 - last edited on ‎12-20-2021 18:31 by Moderator Alum

‎03-14-2019 11:19 - last edited on ‎12-20-2021 18:31 by Moderator Alum

I updated my iPhone today and have lost all my Fitbit data for the past year. Any tips on what to do?

 

 


Moderator edit: subject updated for clarity

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‎03-14-2019 14:19

‎03-14-2019 14:19

Double check that you used same email/account on new phone as you had on old.  Data is not stored on phone; it is stored on Fitbit database under your account, so should be available anywhere you log in with that account.

 

Try looking at the Fitbit.com dashboard to see if the data is showing there.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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