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iPhone 6 not seeing Versa on bluetooth

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‎12-25-2018 09:08 - last edited on ‎12-26-2018 09:16 by Fitbit Moderator

‎12-25-2018 09:08 - last edited on ‎12-26-2018 09:16 by Fitbit Moderator

my iphone 6 is fully updated and my versa is brand new. But the phone cannot find the versa on blutooth. I have tried all steps to see on forums with no success. I have also used other phones (all android) which show versa . Whats wring here? Is the versa a defective brand? Should i just return the watch and go with a different brand? Or can it be fixed?

 

 

Moderator edit: updated subject for clarity

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‎12-26-2018 10:41

‎12-26-2018 10:41

@MrEd83 A warm welcome to our Community! Sorry to hear that your can't link your Versa with your iPhone. Remember that the setup and sync is done via the Fitbit app. Please check that you are following the setup on the Fitbit app and sync your device following these instructions. 

 

Let me know if you still need help!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-26-2018 11:39

‎12-26-2018 11:39

Same problem. Can’t get past the setup screen where you enter the code 

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