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iPhone 8’s not pairing with my versa

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‎06-15-2019 22:03

‎06-15-2019 22:03

I just purchased a new iPhone 8’s and I cannot get my versa to pair with my iPhone?, So frustrating, can anyone help with me with this problem please

 

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‎06-16-2019 17:58

‎06-16-2019 17:58

Welcome to the forums @SherylWilliams.

 

Congratulations on your new iPhone 8! I am sorry to hear that you're having problems connecting your Fitbit Versa to your new phone. I understand that this can be very frustrating and I am here to help you.

If you have your Versa paired to your Fitbit account and would like to sync it to your new phone, please do the following:

 

1. Open the Bluetooth settings on your previous phone and unpair the watch from the list. 

2. Reboot your iPhone 8 and install the Fitbit app. Do not pair in your phone's Bluetooth settings. 

3. Login to Fitbit app and sync. 

 

If you don't have your Fitbit Versa paired to your Fitbit account, please follow the steps from this help article: How do I set up my Fitbit device?

 

Let me know how it goes, I'll be around!

 

 


 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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