iPhone can’t find versa

[Just_dan]

Hi guys,

I've been using my Versa for the past two months and it’s been working grand. Since an update either on my iPhone iOS 14 and 14.1 and the app update yesterday my versa doesn’t sync to my phone. 
The app simply says it can’t find it. I’ve tried turning my Bluetooth on and off, switching my phone on and off, as well as restating the watch, shutting down the watch, I’ve deleted and reinstalled the app and I’ve also put my watch back to factory settings and still nothing. When setting up the versa to my phone again as if a first time install it simply can’t find it. 
Has anyone else came across this problem and found a fix?

cheers. 

[PurpleSilk]

Having the same issue. Haven't found a fix yet either.

[Just_dan]

I want a bump on my problem, I've read other having the same or a similar issue and nothing seems to be happening about it. Can an admin or a Mod help me out please?

[PumaBlack]

I have been having the same issue lately. My last successful sync was 10/8, after some battery and sync issues I thought related to a different problem I have had on two previous Versas and had contacted them I think it was last week on the issue but as the part I had noticed seemed to clear up I thought no more of it until today. Last night I accidentally let the charge fully fade and was charging it this morning, after which I always sync to the system. When it finished is when I discovered it had been a couple days since the last successful one. I even tried forgetting the Bluetooth so I could rediscover it but it no longer shows as an option on my phone. I hope they fix it soon. 

[JenJen71]

Same here. Any solution yet?

[Just_dan]

I’ve got no luck despite goi g through there online help, using two other iPhones. The watch cannot be detected. So Fitbit are now sending me versa 2 as they don’t stock the original versas. 

[Jabell]

Having same issue qnd getting angry. 

[Sbuchanan]

I’m having same issues on my 18-month old Versa. Sat. night 10/10 the battery drained from 80% to dead in just a few hours. Charged it overnight night but didn’t think to re-synch. Yesterday I received all notifications as normal, everything looked fine. This morning 10/12 when I woke up the battery was at 93% but the time was 2 hours slow. About an hour later it was 89% and time was 1 hour slow. I figured it needed to synch or update. After being on the charger for 3 mins the time corrected itself but my iPhone won’t find it to synch no matter what I try. And the app shows the last tracking info was on 10/8. I don’t know what’s going on with it but after reading all the problems and NO solutions here on the support pages, it looks like Fitbit products are designed to fail after a certain amount of time to force you to buy a new product. It may be time for me to consider a more expensive brand with better support.

[Just_dan]

I agree with that last part. Since the versa three came out and there was an update to all watches my watch just stopped work and it was new one as well!! 

[JenJen71]

Thanks for letting me know this. I’m going to contact Fitbit to see what can be done. I miss my Fitbit!!

[robeebaby]

They replaced mine with Versa 2 after troubleshooting with the chat rep didn’t work.

[JenJen71]

You did a live chat with them or phone call? I’ve tried to reach them
through a chat and no one ever contacted me

[robeebaby]

I did a live chat and when troubleshooting didn’t work, they emaild me a ticket for a replacement

[JenJen71]

Thank you so much for this information. I’m going to try again. It’s been over a month since mine worked and I miss my Fitbit!