my Fitbit Versa saga - poor customer support! poor hardware!

[jkmhb]

Just wanted to share - my fitbit versa battery went to only lasting several hours - which seems to be a common issue. Fitbit Customer support sent a replacement. I barely used the new one only a day before it too died - after I went for a swim in my pool - another common issue. This time they want me to send the old one back before they will send a replacement. This really makes me feel like they either don't believe me or somehow this is all my fault. Never again!

[ACG]

I believe they are requesting their product back so they can analyze the situation. 

I don't think their asking for to much. 

I've  been treated fairly when I had a warrenty claim with them. Again, I was nice to them and they were nice to me. 🙂

[jkmhb]

ACG - I think you are missing the point. This replacement process may have been acceptable for the first failure. I had already waited for the replacement - and the new one only worked for a day and a half - and now I have to wait all over again. Have you actually had a FitBit replaced this way? Do you know how long it actually takes?

[ACG]

I've been known to miss the point on subjects. What I was referring to is just be patient, your under warrenty and Fitbit will make it right. 

That's exactly what they did when I put in a warrenty claim with them.