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my brand new out of the box versa 3 is not charging

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‎05-15-2023 03:20

‎05-15-2023 03:20

I tried to charge it, but it went from 15% to 0%, and I tried using multiple different outlets, left the watch for an hour on each one, and it is still on 0%, what do I do?

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‎05-15-2023 04:28

‎05-15-2023 04:28

Hi @Suieq15 It could either be the watch or the  charger, but as it is brand new, return it to the store you bought it from. If you got it from the Online Fitbit store then contact Fitbit Support  

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Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-15-2023 04:49

In response to NellyG

‎05-15-2023 04:49

I did, but they said they can only replace if I ship it back to them, I really don't want to complicate this, so I want a solution I can try right now.

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