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new Versa 2 won't pair with smartphone

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‎05-05-2021 12:04

‎05-05-2021 12:04

I bought a Versa 2. When I try to pair it with my smartphone, it will give me four numbers, which I put into app on phone.  Then, it says connecting.  But, it locks up or something.  It stays on that screen for hours.  There is a statment that says it is taking longer than usual, please be patient.  I waited three hours.  Nothing.  Anyone have any ideas?

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‎05-05-2021 18:22

‎05-05-2021 18:22

Welcome to the Fitbit Community, @Jillie5232.

 

Congrats on your new Fitbit Versa 2. Thank you for the information provided.

 

The set up process shouldn't take more than just a couple of minutes. In this case, I would recommend following these troubleshooting steps to resolve set up issues.

 

Please let us know if you have any questions.

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