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new Versa Lite not updating

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‎04-03-2020 23:35

‎04-03-2020 23:35

I have recently gotten a Versa Lite and I started to set it up and it said it needed to update. I just started the update and it took a very long time, so I turned off the watch and tried again, this time after about 30 minutes, the screen appeared with a red x. I have tried everything that the trouble shooting article says and have tried to update it at least 5 times now. Please help! I have made sure my bluetooth is on and even tried to reconnect it. I have restarted the wifi to help it, and even tried to connect it to my computer to update it on the dashboard but nothing is working. Please help!!

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‎04-04-2020 22:36

‎04-04-2020 22:36

Hi @Cassie.c Have you tried THIS  Help Article on update problems? Have you still got the red X on your screen? If you do, try a Factory Reset. If all else fails, contact Support 

Fitbit Support  

 

BUTTON FACTORY RESET FOR VERSA 2 AND VERSA LITE
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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