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ok, my 4.5 month old warranty replaced versa had its screen fall off. now what?

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‎02-15-2020 16:26

‎02-15-2020 16:26

seriously? the thing won't stay down. the only thing holding on is the lower edge. the other 3 are glue free at this point.  end of september/early oct i received this.  

 

am i stuck with another 1 hour phone call with fitbit like when i had my software issues after firmware upgrades last time?

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‎02-15-2020 16:34

‎02-15-2020 16:34

Hi @mcguyver123  Yes you need to contact Support, but use a method other than phone if you dont want to be on the phone for ages.

Fitbit Support  

Community Council Member

Helen | Western Australia

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‎02-15-2020 16:36 - edited ‎02-15-2020 16:36

In response to NellyG

‎02-15-2020 16:36 - edited ‎02-15-2020 16:36

i emailed them, but then again i did last time too and i was still on the phone for ages.

 

i just hope the support has improved.  it took ages to arrive last time and i doubt they extend your warranty or alter it so you get a new 12 month warranty with each replacement. you know, like a company that has faith in its products might

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