help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"All Day Sync" feature is not working properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-14-2019 14:04 - last edited on ‎08-15-2019 10:10 by Fitbit Moderator

‎08-14-2019 14:04 - last edited on ‎08-15-2019 10:10 by Fitbit Moderator

My All-Day Sync is not working on my Versa. I get the error message "Bluetooth pairing failed. Call notification and all-day sync are disabled for now." the sync now does work.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎08-15-2019 10:09

‎08-15-2019 10:09

@papabob8 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the "All-Day-Sync" feature is not working properly.

 

Please make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, try logging out of the app, restart your phone, open the app and log in. Finally, try the troubleshooting steps that are listed in this help article. After this, turn on the "All-Day-Sync" feature and see if it works properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎08-29-2019 17:14

In response to JuanJoFitbit

‎08-29-2019 17:14

Everything is up to date on my Fitbit and Iphone7. Logged out and turned Fitbit and iPhone off and back on again. Logged back in on iPhone. Fitbit will sync but All-Day Sync will not work. I did work when I first got the Fitbit.

Best Answer
0 Votes