"Clock Error" message

[JLPryke]

I purchased my Fitbit Versa at 930 this morning (4 hours later) still havent been able to use it. The pairing wont work, said bluetooth not working, and now it is showing clock error on the screen. So it wont allow me to factory reset. Please help.

 Moderator edit: edited title for clarity

[Patriciayy]

Same here 

[Utvols1976]

No wonder this company is going under putting out trash like this . Paid 200 for it had it 2 days and cant even use it going back today I will stick with my Garmin device

[GySgt_Seidell]

Good Morning @Utvols1976,

Sorry your having a problem!  From what “I” can tell, this isn’t a Versa problem.  I know Fitbit is working to fix this quickly and we’ll get past this. Thanks!

[borges86]

Please fitbit fix my clock error on my fitbit versa. Please

[SemSquared]

returning mine, as much as I don't want to I'm going back to my Garmin vivoactive

[GySgt_Seidell]

Good Morning @borges86,

Welcome and sorry to hear your having a problem.  Trust that Fitbit is aware of the issues and is working diligently to resolve them.  Hang in there and Thanks!

[BrieNice]

I emailed fitbit this morning, and surprisingly this afternoon my watch works now.

Sent from Mail for Windows 10

[FrankN]

Great to hear that!

So you can change clock face and add apps in your watch? I still have no luck with both

[KRajpal]

I checked this morning(UK Time) and it was working. I am finally able to set clock face on my new versa. 

[Lacreasha]

My Versa in the us is still not working, still show the clocks error and it won't even let me slide over or nothing and it will not setup so it's not all the way fixed yet.

Moderator edit: subject for clarity

[Jo64]

Can an update be posted as still unable to see anything on phone apart from’clock error’

[KarenA68]

Hi, have you had a response about this please? I have same issue. Its very frustrating.

[sygyzy]

I think the best place you'll find updates is in the big discussion thread that's going on: https://community.fitbit.com/t5/Versa/4-24-Issues-with-setup-syncing-and-App-Gallery/td-p/2671117/ju...

From personal experience, I received a notification at 7:57PM last night Pacific time that the issues were resolved. After that, it took a while but eventually I was able to browse apps and browse and install watchfaces, as well as customize watchfaces. My weather and syncing also was fixed. Maybe you can try rebooting your watch? You can do so by holding on the left button and bottom right until you see the Fitibit logo. Or you can go to Settings | About | Reboot/Restart

[vivo90024]

I got a new device!

I really like face design and size of Versa! But, after updating the Firmware, the new device is staying  with "Clock Error". Regardless if I restarted it, the message stays.

Connected with support, I find out all users have the same issue! Until now, it does not work! I have has Fitbit devices since 2013. I am very surprised the product is on market, does not work at all.

Moderator edit: subject for clarity

[SunsetRunner]

sygyzy said "Or you can go to Settings | About | Reboot/Restart."

_____________________________________________________________________

That is incorrect.  There is such a setting as "Shutdown" at that location but not "Reboot/Restart".

Restart and Shutdown are two different procedures.

[BrieNice]

Yeah, but even when it looked like it was fix, it took almost an hour for it to work properly.

I still havent heard back from Fitbit IT department though.



Sent via the Samsung Galaxy S9+, an AT&T 4G LTE smartphone

[sygyzy]

Christ, is this a joke? I was giving information to quickly unblock the user. Fine it's shutdown. Guess what? After you shut down, you power it up again.

[FrankN]

Yes! Its been working for the past few hours, its not perfect(lag and disconnect issues) but totally acceptable for me

Thanks the team for their hardwork

[AlejandraFitbit]

It's great to see you around @Lacreasha.

Keep in mind that you won't be able to select a clock face if the watch isn't connected to your account. Regarding the slide issue, I recommend restarting your Versa by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

After the restart procedure make sure you are following the instructions provided in the How do I set up my Fitbit device? article in order to set it up. Once you pair your watch, you will be able to select the clock face you prefer.

Let me know the outcome. 

[AlejandraFitbit]

A warm welcome to the Community @vivo90024.

Thanks for troubleshooting this by yourself. Regarding the "Clock Error" message you are receiving, have you tried to change the clock face and put again the one you want? If you haven't, I recommend trying this. Also, is this happening with a specific clock face or with others too?

For instructions on how to change your clock face, you can check the How do I change the clock face on my Fitbit device? article.

Let me know the outcome.