"Clock Error" message

[JLPryke]

I purchased my Fitbit Versa at 930 this morning (4 hours later) still havent been able to use it. The pairing wont work, said bluetooth not working, and now it is showing clock error on the screen. So it wont allow me to factory reset. Please help.

 Moderator edit: edited title for clarity

[tashaf]

So, I have had my Versa a week and have had problem after problem, first it kept coming up with clock error, then I couldn't get notifications, today it came up with clock error again and is refusing to sync, it last synced Saturday, have tried everything, not happy especially as it's not cheap to buy.

[AlejandraFitbit]

Great to see you around @tashaf.

I will be glad to help you with the issues you are experiencing with your Versa:

• Syncing: Please follow the steps in the Having trouble syncing? post.
• Clock face: Are you receiving this error with one specific face or with some others? In the meantime, if you get to sync your Versa, I recommend trying with another clock face.
• Notifications: I recommend taking a look at the My Tracker isn't receiving notifications (Android App) post and follow the instructions provided there.

Let me know how it goes. 

[SubAdi]

Hi

The Versa clock error issue is frustrating. Even standard Fitbit created Clock suddenly disappears from watch leaving the "Clock Error" mode on the watch. I have tried changing clocks too (a painful process to download) and most of the time this fails across too. 

I am surprised as why does the Clock Error is appearing when there has been no request to change the Clock and standard FitBit provided default watch face is in use. Its not even 3rd party created watch face and hence the increased frustration. Looking to return the watch if there is no standard solution for this.

[AlejandraFitbit]

Hey @SubAdi, welcome to the Forums.

Have you tried to instructions provided in my previous post? If you haven't, I recommend trying those instructions and also restart your Versa by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know how it goes. 

[vivo90024]

Please live chart with Fitbit support. They can help to resolved issues;
You may also can try remote device; disable the connection from blue
tooth from your iPhone; then add Versa. then connect your blue tooth .
try it. If not, just contact Fitbit support. By far, it works last few
days for me.

Another problem for Versa that I found : it does not track nap time if it
not over 3 hours !!!! Flex and change 2 did rescored nap time even over 15
min..


--
VW

[SubAdi]

Have tried the options, however the Clock Error issue does not appear in a predictable manner. I saw it happening twice now - both with Native and third party versa clock face option in the Clock face options list. Why doesn't the Versa revert to a standard factory mode Clock, in case of this unknown issue?  (instead of the Clock error screen). The Clock Error should be handled better (again - what's causing this to happen)? Can someone check and fix the root cause. I am sure, I am not the only one having this issue.

[Debzoze]

No clock face is working for me. Where can I find the solution?

[vivo90024]

>From your smart phone, you should be find clock faces that you prefer to
have.
1. click Fitbit on smart phone:
2.: Account
3. click Versa
4. select "Clock Faces"
5. Select "Pick a New Clock", YOu can get the Clock face that you prefer.

--
VW

[ErickFitbit]

Hey everyone -- I've merged a couple of threads together to easily navigate through these reports of "clock error" on your Versa watches.

I have a couple of questions for everyone in this thread:

1. Are you still experiencing this "clock error" message?
   1. If you are, when is it occurring? Is it during changing your clock face? Is it randomly popping up while not performing any action on your watch? Etc.
2. Have you attempted a watch restart? If not, please follow these instructions and perform the restart now.
   1. Did the restart resolve the issue?

Thanks for your reports and I hope to hear from anyone reporting this.

[Laurie..R]

I can't get any clock faces to download. Always says error. We have restarted it and unpair did it all over again. This just seems to be more a pain then it is worth. I think returning is a better idea. 

[Sunflower74]

I have tried to find an email for customer support so I can get my clock face error corrected but I am unable to find the email link to do so. Help please. 

[SunsetRunner]

I tried to change my clock face and ever since then its just been error!....then i get either a message saying unable to connect to versa or unable to install.....i just had this one replaced due to it completely freezing and being unable to use it at all and now this!!! seriously pissed off!

[BA-CAPECOD]

thank you for this suggestion but no it didn't work