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"Clock error" message on Versa's display

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‎06-11-2019 21:41 - last edited on ‎06-12-2019 08:43 by Fitbit Moderator

‎06-11-2019 21:41 - last edited on ‎06-12-2019 08:43 by Fitbit Moderator

My clock has been disengaged for two days now.

Rebooted, deleted and restore completed but I still get a message about apps downloads being unable to be completed. I have not attempted to download anything - this device has just careered off on its own! 

Man suggestions appreciated!

TIA

 

 

Moderator edit: updated subject for clarity

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‎06-12-2019 08:42

‎06-12-2019 08:42

@Lynnellen22 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it shows a "Clock error" message. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I would like to know if you are able to swipe your Versa to the different screens. If not, please provide a picture of the error that your watch shows. You can find the steps to learn how to add images to your posts in this thread.

 

If you can swipe through the different screens, please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your watch before this in order to avoid losing current data. After this, try changing the clock face to one developed by Fitbit, not a third party one and see if the error message disappears.

 

Keep me posted! Smiley Happy

JuanJo | Community Moderator

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