"Clock error" on Versa's display

[Catfoxx23]

My main screen on my versa shows a "clock error". My other screens are addressable, but I can't do an update or load a new screen. I have a note 5, and I've never had this problem. I've messed w/ this for hours, charged it, turned it on/off, I'm just trying to figure out what I should I do. I like this watch, I don't want to get complicated. Any ideas?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Catfoxx23 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it shows a "Clock" error and the the clock face can't be changed. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to restart your Versa as described in this help article. This will refresh your watch internally. Once you've done this, change the clock face. Make sure to select one developed by Fitbit, not a third party one and see if the display stops showing the "clock error".

Keep me posted on the outcome! 

[Tormau]

Hello I have done all of this and it is still a problem!

i have gone on clock faces and it’s says “some applications did not finish installing. Do you want to continue installing them now? So I click yes

and a loading screen comes up. 

Then it says unable to install

install failed, please try later and now I’ve been trying for 3 hrs.

please help me

[Chambo19]

Loads of people having the same issue. Mine loses time and won’t connect to Bluetooth or WiFi. 

All was fine until this latest update. If you read through the forum lots of issues. 

I have done everything that fib bit say to fix it. Still the same. Thought I had solved it earlier.. but nope lost connection and WiFi after about a minute. 

[Tormau · Accepted solution]

It’s crazy what do we do to fit this error, hopefully they will bring a new update out to fit it. Not brilliant!

[kimjog]

I'm having exactly the same problem. 

Have restarted it a couple of times but it still keeps saying the same error and installing on the app fails every time. 

Did you happen to receive any solution yet? 

[Jim7240]

I have the same error came up this

morning.  What do I do?

[Tormau]

I contacted Fitbit and they replace the watch

Sent from my iPhone

[Gina5003]

I bought a Versa2 and while setting up got the clock error, presumably because I used a non-Fitbit clock face on my Versa.  I couldn't get out of it after days of trying everything possible posted in the forum.  Finally, I returned it to Best Buy.  Why do they offer the non-Fitbit clock faces if they cause a problem? Back to my Versa until I find something less irritating.

[Ann133]

I had the same problem on my versa lite, so they had me try a factory reset, that didn't work, so they sent me a replacement.  seemed to work fine changing clock faces until i chose one from the new feature.  as soon as i clicked on one of the 5 ones I had used before it would not install and or completely install and now it is draining my phone battery.  they had me now do a factory reset on the replacement one they sent me and for the last 1/2 hour it says it is trying to find my versa lite which is sitting right next to it.  It has been attempting this update for 2 hours now and is not getting anywhere.  it is not clockfaces it is the new feature when you choose one you had before that the update places in the last 5 you had.

[Ann133]

did you choose to install a clock face that was in thethe new feature stores the last 5?  I did and that is when the nightmare started on my original fitbit and the replacement one they sent me now too.  for the last 2 hours it has been attempting a factory reset update and for the last 1/2 says it can not find my versa lite which is sitting right next to it.

[Anieka]

I woke up this morning with the same error

(Note I have NEVER changed the clock face before)

I can not restart the watch as nothing happens when I hold the buttons to restart it

The watch can also not be used for example I can swipe to the alarm and click on it, but it does not open.
I can swipe up and it says today with no additional info

Watch does not want to sync with app so I cannot even try to change the face

A few months ago I got a different error and watch needed to be replaced...I am going to be very disappointed in Fitbit if this watch must also be replaced

[Ann133]

I am still waiting on my 2nd replacement fitbit versa lite.  Mine worked fine until this update.

[Wgbs]

I have the first versa; it was my moms.  I'm trying to set it up on my samsung edge but keet geeting a error on main screen that says Clock Error, Go to the Fitbit mobel app and try another clock face but won't let me do it....Help Please!!

[Anieka]

Good luck getting any help from support...they will just tell you to restart the device...mine corrected itself randomly after I put it on charge after about a week

[JulesDubes]

Hi,

The below process doesn't work, it is still stuck on the clock error message.

Could you please support?

Thanks

Julie

[Gina5003]

I never solved my problem regarding clock.

[Vntragrl]

How did you contact Fitbit?  I’m not finding a way to contact them, and my brand new watch is stuck in clock error and the only light on the back that’s lit up is red/green.

[Ann133]

In the help section on the app it shows ways.  The phone is 877-623-4997.

Sent from Yahoo Mail on Android

[Vntragrl]

Thanks!! Apparently the new iPhone version is a headache for the Fitbit.

Sent from my iPhone